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Returns

What is the returns procedure?

If you wish to return all or part of your order this must be done within 14 days of receipt. Please use the returns label enclosed in the original parcel, ensuring you include your order reference number and name so we might identify the goods upon their arrival. Manufacturer packaging must be present and intact where possible.

If the goods have been dispatched as ordered but are unwanted, then they can be returned to us providing they are unused within 14 days of the purchase order for a repayment or exchange. Any delivery charges incurred are non-repayable.* (*This applies to internet and mail-order sales to consumers only.)

If the goods have been dispatched as ordered, but are unwanted due to their description on the website being significantly incorrect, then they can be returned for a repayment (including delivery charge) within 14 days after the receipt of the goods.

With the exception of faulty goods, items must still be unused, have their original packaging and labelling, and be accompanied by the original delivery note. Nothing in these conditions affects your statutory rights as a consumer. The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate.) Custom or Personalised items are not returnable. This does not affect your statutory rights as a consumer.

 

Once your return has arrived with us, one our sales team will contact you to proceed. Please note we will not issue refund or exchange until the returned goods have arrived with us. If you have any questions or have misplaced your returns form please contact us on salesorders@totalaccess.co.uk or on 01785 850333 and we will be more than happy to assist.

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